Payments

IMPORTANT INFORMATION ABOUT PAYMENTS

1. Items by request or in stock All products are purchased at the request of the customer, so the customer must make the payment before TRENDSSON makes the purchase of said requested item. Once the item has been purchased, the delivery time will be approximately 3-4 days. There is the possibility that the requested product is in stock in our offices or in the possession of another supplier, so that until payment is received, the product could not be processed for shipment. The delivery time will be between 2-3 days.
   
   – Once an on-demand order has been placed, we will not be able to cancel the order or make changes if the payment has been processed. The order cannot be refunded, however, check the refund policy for exceptions. Any other request for cancellation or refund with the purchase already made in the boutique chosen by the client, can only be refunded as a credit to spend in said boutique where the item was purchased. If the purchased item is part of the stock and the payment has already been made, there will be no possibility of cancellation or refund.
   
   – If the item received is not in the expected conditions, we will do our best to exchange the item for a new one, or if the item received is not the one requested, the item will be exchanged for the correct item requested.
   
   
2. Payment terms: Payment terms are at our sole discretion and, unless otherwise agreed in writing, will be as follows:

• The delivery or shipment of any item or service requested will not be made if it has not been previously paid.

• Payments made with debit / credit cards or other transactions in a currency other than Euro will be calculated using the currency conversion on www.xe.com on the day of the transaction. We are not responsible for covering or dividing the charges due for currency exchange that may originate. You have the obligation that we receive the exact amount described in the invoice issued. You agree that TRENDSSON is not responsible for credit shortages due to currency conversion fees.
  
  You must be responsible for the fees that originate the payment transaction. 
  
  If you place a pre-order or styling service, you will be asked to pay the full purchase and / or service price, or a percentage of the total due as a down payment at the time of ordering and / or service. Once the initial payment is made, and the product or service is ready to be delivered or finalized, you will be charged the remaining total due, plus any shipping or transportation fees and taxes or duties owed.
  
  If the remaining payment can’t be processed, your order or service will not be issued and the total paid will not be refundable. Pre-order items can take 4-6 months to be delivered from the date you order and the date the product is ready to ship. The estimated delivery will be noted on the day you place and confirm the pre-order or special order.
  
  3. Changes in products, services and prices: We are constantly updating and revising our offerings of Products and Services, and we may discontinue Products and Services at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products and Services, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that we discover an error in the pricing or description of a Product, we shall have the right to refuse or cancel any orders placed for the Product. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged.